At Julian Treks, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make your experience as smooth as possible.
1. Return Policy
We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original condition.
- The item must be returned with all original packaging and accessories.
- The return request must be initiated within 30 days from the purchase date.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened or used products (unless defective)
- Items that are personalized or custom-made
- Perishable goods or items with a limited shelf life
3. How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Once your return request is approved, we will provide you with instructions for returning the item, including the return address and any necessary forms.
Pack and Ship: Carefully pack the item in its original packaging, and ship it back to us using a trackable shipping service. You are responsible for the return shipping costs unless the item is defective or damaged.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please note that refunds may take up to 10-14 business days to appear on your account, depending on your payment provider.
- Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately. We will arrange for a full refund or replacement at no additional cost to you.
5. Restocking Fees
In some cases, a restocking fee may be applied to returns. This fee will be deducted from your refund amount and will be clearly communicated during the return process.
6. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
7. Final Sale Items
Some items may be marked as “Final Sale” and are not eligible for return or refund. These items will be clearly identified at the time of purchase.
8. Customer Service
If you have any questions or concerns about the return and refund process, please don’t hesitate to contact our customer service team. We are here to help!
Contact Information:
Email: [email protected]