Thank you for shopping at Julian Treks! We are committed to delivering your Travel Accessories, Camping Gear, and Fishing Gear as quickly and efficiently as possible. Please read our shipping policy for details on processing times, shipping methods, and other important information.
1. Order Processing
- All orders are typically processed within 1-3 business days after confirmation of payment.
- Orders placed on weekends or holidays will be processed the next business day.
- Processing times may vary during peak seasons or in the case of high-demand products. You will be notified if there are any significant delays.
2. Shipping Methods and Rates
- Shipping Carriers: We use a variety of trusted carriers to deliver your order, including.
- International Shipping: We offer international shipping to select countries. Shipping rates and delivery times will be provided at checkout. Please note that customs duties, taxes, and additional fees may apply, depending on the destination country.
3. Shipping Time
- Domestic Shipping: Standard shipping typically takes 5-7 business days. Expedited options may be available for faster delivery.
- International Shipping: Delivery times for international orders vary based on the destination country. Typically, international shipments arrive within 10-14 business days, though delays due to customs or local shipping regulations may occur.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to check the status of your order on the carrier’s website.
5. Shipping Charges
Shipping charges are calculated based on the delivery address and the weight of your order. These charges will be displayed at checkout before you complete your purchase.
6. Free Shipping
We may offer promotional free shipping on selected orders or during special events. Free shipping offers are limited to specific regions and may have minimum purchase requirements.
7. Delivery Issues
- Delayed Shipments: While we strive to ensure timely deliveries, Julian Treks is not responsible for shipping delays caused by the carrier, customs, or unforeseen circumstances ( weather, strikes, etc.).
- Damaged or Lost Items: If your order is damaged during transit, please contact us within 7 days from receiving your shipment. We will investigate the issue and assist you with a claim with the carrier.
- Incorrect Address: If the provided shipping address is incorrect or incomplete, we may not be able to deliver your order. Please ensure the accuracy of your shipping address before completing your purchase. We are not responsible for any shipping delays or additional charges incurred due to incorrect addresses.
8. Returns and Exchanges
Please see our Return and Refund Policy for details on returning or exchanging items.
9. Customer Service
If you have any questions or concerns about your shipment, please contact us at: